Return Policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. We cannot cancel the order if the product is produced. Since most of our products are customized, they are produced after customers place orders, which has high production costs.

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. You must email us a picture showing the problem/defect when you submitting the return/exchange request. Return shipping fees are at the customer's own expense. Original shipping fees are non-refundable; No restocking fee to be charged to the consumers for the return of a product.
To be eligible, please make sure that.
-The product is in its original packaging
-The product isn't used or damaged
-Buyer is responsible for return shipping cost.
-Please send the item(s) back to us through a local mail office instead of express services like DHL, UPS, TNT, and FEDEX.
（If you choosing one of the above-mentioned fast deliver options you might incur in import taxes and the delivery might be delayed due to the customs clearance process.）
Products that do not meet these criteria will not be considered for return. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 

After you receive confirmation from our customer service, please send the product along with the product list which includes the product ID. A tracking No. of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel.

Refunds (if applicable)

Most returns are processed within 5 business days after we receive your package.
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@coolcoolshe.com.

Purchase Not Eligible for Return:

-Final sale item(s) is not eligible for return or exchange. 

-Swimwear is not eligible for return or exchange.

-Swimwear can only be returned/exchanged if it is defective/damaged or wrong item.

-Customized products are not refundable.

 

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Please contact our Customer service at service@coolcoolshe.com to get the return address.